Customer Support Center
1. CHECK YOUR APPLICATION STATUS
- Check your application processing status, payment status through our Visa Status Gateway. To check processing of application, you will need to provide: Order ID and Password, all sent you via email when completed the application.
- Statuses Indicators:
- "Pending": Mean that your application has finished however your payment has not yet completed.
- "Processing": Your visa application is being processed.
- "Accepted" or "Sent": Your visa application has been processed successfully and the visa approval letter has been finished and send you via email. You can download the approval letter and print it for your trip.
- "Denied": Your visa application is being denied and you will be refunded 100%.
- "Canceled": Your visa application is being canceled.
2. CHECK OUT THE FAQs
Check out the FAQs page before contact for support. Frequently Asked Questions page is the place where you can find more details about Visa on arrival, the most common questions are:
- What is "Visa on arrival"?
- Is “visa on arrival” legitimate?
- How "visa approval letter" looks?
- How much does it cost?
3. ONLINE INQUIRY
You may also drop us an email to one of the following addresses. We will respond to your request at earliest possible.
- Customer Support: [email protected]
- Sale / Billing Support: [email protected]
4. CALL OUR SUPPORTER
Place a call to our supporter, please note our local time is Asian/Hanoi time, GMT+7
- Office hours: 8.00 AM to 18.00 PM (Monday to Friday): 0084-906-847-588 (English / Vietnamese) - Phone: 0084.866.816.579
For emergency / urgent service
- 24/7/365 supporter hotline: 0084 0903 232 848 (English)
5. COMPANY ADDRESS
In order to visit our company for special service, please locate at:
- VisaOnArrival.net Department / Viet Travel Service .,JSC
- Head Office: A 3nd Floor, Indochina Building, 4 Nguyen Dinh Chieu Street, Dakao Ward, District 1, HCMC 700000
- Ho Chi Minh City Branch: Room 819, B Buiding, The Brigeview Tower, Nam Long, Tan Thuan Dong Ward, District 7, HCMC 700000
- Hanoi Branch: No.28, Nguyen Huy Tuong street, Thanh Xuan, Hanoi 100000